Category: Arris sb8200 issues

I recently upgraded our modem to take advantage of the 3. Consulting Comcast's list of approved equipment we selected the SB We are on the Starter pkg in the Denver area. The modem indicates 3. Checking with Arris they stated that the SB requires a minimum upstream signal level of 45 dbmv.

The current levels provided by Comcast are 38 - 42 across the 4-upstream channels. Regarding resolution of the issue I'm having, Arris points to this minimum requirement and Comcast points to the signal levels as meeting Comcast's specification which leaves me still pointing to the green DOCSIS 3. Comcast refuses to adjust the signal level higher and yet still lists the SB on their approved list.

They also pretty much have a "who cares" attitude and their solution is, expectedly, to lease one of their modems. Does the failure of the upstream to utilize 3.

arris sb8200 issues

Is anyone using a modem that achieves 3. Go to Solution. I apologize for the delayed response and the confusion that you are experiencing. I think I can shed some light to this situation. View solution in original post. Current Page. Comcast Business. Cart 0 Loading. Shop Small Business. Sign In. Equipment Modems,Gateways. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Go to solution. New Member. Thanks in advance for your reply! All forum topics Previous Topic Next Topic. Accepted Solutions. Community Manager.

New Contributor.Called Cox for new internet options. Told me I was grandfathered in at Quoted me and Giga. Call ended. I had a Netgear 3.

SB8200: Troubleshooting Internet Connectivity

I try to get it calibrated only to find out I have a work order for GigaBlast speeds and my 3. So as a patient person I go and swap my 3. I call to get the 3. Speeds are down and 20 up and that is before and after a modem factory reset with ONLY my laptop plugged in. Tried with a desktop as well with the same result. After dealing with 6 different people and a whole day wasted I still got nowhere.

One that lasted from 2pm to 7pm, and then another that started at 12am forecast to end at 6am. Anybody else have these issues and if so how were they resolved??? A waste of time and resources!!!! Standard Specification Compliant Docsis 3. The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

Sales and Maintenance are 2 different teams.

Arris SB8200 Docsis 3.1 Cable Modem - Unboxing - Poc Network

All you can do is wait for Maintenance to resolve. Site Search User. Forum Home More. Internet Forum. New Post. Internet Forum requires membership for participation - click to join. State Not Answered Locked Locked Replies 2 replies Subscribers subscribers Views views Users 0 members are here green sb cable modem download modem bad service 3.IS anyone having similar issues?

I get my full speeds of mpbs here in Los Angeles CA but was wondering what is going on. What are the modem LED's doing when this failure occurs?

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I'll bet nothing out of the ordinary and you indeed have an incorrectly set up router or loads of wireless issues. As far as I can tell the modem is operating at Docsis 3. So all my modem lights are green and so is my router and I am able to transfer files locally on my network via hardwire and wireless. I can ping do nslookup but it appeas as the port 80 traffic isnt coming down.

That is the part that makes this strange. I checked the logs on it as well and it times out. I went as far as even using 8. I will be checking back later. What I find strange is the fact that the modem was working fine for over a week and than it would stop working. This is peer to peer support and we don't have any access to whoever o is doing the provisioning files.

arris sb8200 issues

I have not lost connection and the connection is stable. Its not as fast as it was before but i get around They don't want to mess with customer gear and the FCC doesn't want to step in and force them to either.

Welcome to the rollback of network neutrality. The White House thinks it is an unneeded rule that interferes too much with business making a profit for their investors. Also note that the Arris SB unit does NOT appear on list of devices approved for customer purchase and operation on Spectrum's network.

This typically means that Spectrum doesn't have the correct programming boot file to keep your modem running correctly. Sign In. All forum topics Previous Topic Next Topic.

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Any insight would be great. This is not operating on Docsis 3. The modem may also be provisioned wrong. Proven Sharer.So, here's something you may want to know when upgrading to an SB Replaced my modem last night, everything is working as expected BUT: I was trying to open a simple admin page on the modem to start cataloging signals and whatnot.

Couldn't get it to work, figured maybe I just a one drink too many, and let it go. Tried again today, and So, I did some research, maybe the standard I went back and pinged it, realizing I hadn't thought to try that I find port and responding.

Worse yet, now I lose connection to the internet. I can ping the gateway, but not the modem any more from my laptop. My phone, however, is working just fine. I begin to suspect maybe I've pissed off the modem with that scan and thus it's dropping my traffic, so I go reboot it. No change. So I give my laptop a different IP, and reboot had an update pending anyway. Then I think, hey So I swing the cable to the other port.

Now, somewhere in here, I hear the wife's Echo start playing again, so hers is working, my phone is work, then stepsquatch is streaming his weirdo twitch stuff So I reboot again I dig deeper, and find that in some cases, unless you're using It is not pervasive across all versions Tomorrow, I'll change the LAN subnet and see if that fixes the issue, and report back here.

Just thought I'd write this up in case anyone else comes across it.I'm having issues with my Arris cable modems. I started seeing this problem with my old SB, and I thought it might be a defect in the modem, but since upgrading to an SB, the problem is the same.

If I connect to the modem directly with a computer, I don't have any problem. I gather that others have had similar issues which were resolved by a reprovisioning signal. Could I request the same? Go to Solution. You need to power cycle the modem each and every time that you change the device that is being directly connected to it in order to obtain internet connectivity.

I did manage to get one of my routers to get a DHCP-assigned address a few minutes ago. I'll try repeating the process on the other three. Power down everything.

Wait a minute. Power up the modem first. Let it fully sync with the system Online indicator light lit steadily. Power up the router. Let it fully come up. This sometimes works.

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BUT: The link only stays up for about 45 minutes to an hour. Changing routers doesn't change the fact that the connection is dropped after a short time. It's a little easier to tell when things fall down on the ASUS router.

When it fails, it just says: disconnected. The SB modem has two ethernet ports. I was hoping I could plug into them both to check for any log messages when it disconnects, but plugging into one seems to disable the other. This feature is being phased out and is probably not even available anymore in your local market area. I just got off the phone with Arris. They had me bypass the router and connect directly to the modem, which I did and am using that connection now.

They wanted me to find out if this connection eventually drops out. I suspect it won't, but I'm not going to second guess it. If it does drop out, I'll call them back and they said they would probably replace the modem. But I don't really think that will help, since I was also seeing intermittent connection drops with my previous modem, an Arris SB Not sure it will work, but I'm thinking about putting a gigabit switch between the router and modem and see if I can bring up a computer running wireshark to monitor the traffic around the time it goes down.

Yeah, except I don't have one. After thinking about what I said last time, I realized it would not be as easy as it sounds.Increase your network capability and get faster streaming and downloading throughout your home.

Plus, it has two 1-Gigabit Ethernet ports! Today's connected home demands speeds far more powerful than ever. Power your home network with the SB and get the fastest speeds and most reliable connection to the Internet. Own yours today and stop paying rental fees.

Plus, the Wi-Fi modems with McAfee Protection utilize the McAfee Secure Home Internet App with added features like managing settings by user profile, and providing notifications of new users attempting to access your network. This app removes the barriers to being informed about your Wi-Fi network and the devices connected to it. In fact, it was designed to.

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Great products are only as good as the people that stand behind them. We provide free chat and email support, and free phone support for products under warranty. Support Support Resources Documents, links, and contact information. FAQs Answers to your frequently asked questions.

arris sb8200 issues

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When you need them most.This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one. Start a New Discussion. I decided to scrap the Comcast rental in anticipation of getting the gigabit service this week.

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Called Comcast, gave them the MAC, etc. Hardwired, internet was working fine, however, I can not get the Netgear router going.

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I did a complete reset, tried the setup which was very difficultbut nothing seemed to get this thing going. Anyone had similar issues with pairing these devices or am I missing something? I went back to the Comcast modem until I get this remedied. By the way, I bought this is so my tech support is done. Did you power OFF the modem for 1 minute along with the router, then power ON the modem and let it sync.

Then factory reset the router and walk the set up wizard? We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. Click here for our top support FAQs. Join Now Log In Help. Discussion stats. All forum topics Previous Topic Next Topic. Nighthawk issues with new Arris model Installation? Message 1 of 4.

Labels: Troubleshooting. Re: Nighthawk issues with new Arris model Installation? I recommend a shortest length CAT 6 ethernet cable between the modem and router. Try using IE11 or FF browser for the set up wizard. What FW version is loaded on the NG router? Message 2 of 4. Did the power cycling fix already, using about a 24 inch cat 6 cable Just a novice question Message 3 of 4. Would need to check FW version. Might check to see if IPv6 is enabled on the router, if it is, disabled it.

What is the mfr and model of the Comast modem? Message 4 of 4. Need More Help? Contact Support.

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